It's nice to hear the GOOD...

Hey guys!
Joey asked me to post the following letter which he received yesterday from a new TLC Medical BiPAP patient. In a business where only the "negatives" usually make it to his hear (if we happen to mess things up -which we all know NEVER happens!!... )- it is just refreshing that someone stopped and sang our praises! We are a great TEAM, and need to remember that we bless others when we take time and help them with their personal troubles. Go Emilee and Casey!!!! And thanks to everyone else, too- we know you are making a big difference in these people's lives!
~Dana

Mr., Joey Lankford
Please allow me to share my last three days with you.
My bipap machine stopped working on a trip to Baltimore on Monday night. It was the first time in 4 years that I have not had my mask on and I was afraid of going to sleep and not waking up.
I did my sleep study four years ago in Louisville Ky and have not needed anything since moving to Spring Hill in Aug of '06. I did a Google search for Medical supplies and TLC came up. I did not know what I was getting into. I did not know that you needed a prescription from my MD to get supplies. Just a little more back ground to my story. With my in-laws, we owned a Christian Book Store in Louisville. I understand the challenges of the "family business".

I contacted your Franklin office and spoke to Emilee Puckett. After giving her my info with address, she informed me that the Columbia office covered Spring Hill. I assumed I would need to call that office and go through all this again. WOW WAS I WRONG. Emilee faxed/emailed all the info to Casey Cantrell and said Casey would call me soon. AND SHE DID.

I have never, in my 25 years of professional life had the level of service I received from your staff. I was a challenge, and your staff was amazing.
I also spoke with another employee at Columbia and I'm sorry I can't recall her name. All three went way beyond to put me at ease.
I have always said that my employees are a reflection of me.
I have never met you but I believe you and your family are great people. Your father and you have done a marvelous job with TLC.
I have been working for myself for the last 16 years, but I would work for your family in a heart beat.

Job well done.

peace
Randy Maricle
Maricle Management Group